Shipment

Delivery
Our specified delivery times are non-binding. In the case of products that are not in stock, delivery takes place within the legally prescribed delivery period of 30 days from the order date. Goods in stock will be shipped immediately. If an ordered product is no longer available through no fault of their own, then both the customer and MedicalTrade.at are entitled to withdraw from the purchase contract. Services already provided will be reimbursed.

We point out any deviating delivery times on the respective product page.

Our prices are total prices. They include all taxes including sales tax and duties. Furthermore, they do not include the costs for assembly or installation.

In the case of a delivery to a non-EEA country, the consumer has to bear all import and export expenses including any customs duties, fees and charges.

Shipping
If the goods ordered cannot be delivered due to incorrect information provided by the customer in their master data or due to the fact that they are not present at the selected delivery address, the costs for the repeated dispatch and a handling fee of € 12 gross will be invoiced. After the second unsuccessful delivery attempt, the costs for shipment & handling will be invoiced collectively and deducted from the purchase price of the goods. In this case, the order is automatically canceled and the remaining amount minus all costs and handling fees incurred is transferred back to the customer.

Ordered goods are deemed to have been delivered from the handover to the parcel service, the customer is responsible for clarifying the whereabouts of his goods with the help of the tracking number which we provide and store in the web shop for each order. Questions about the whereabouts of the goods or clarifications regarding the delivery must be carried out by the customer himself with the responsible parcel service GLS.